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-146- <br /> <br />Taking advantage of new and emerging tecl~ology that allows calls to be answered <br />more efficiently. Currently, it takes several "key strokes" to place callers on hold or <br />transfer them to voice mail. <br /> <br />Saves time for the reception/st in that currently calls are armounced to the staff <br />member rather than simply transferring the call. Time spent in announcing a call <br />prevents an incoming call from being answered. <br /> <br />New technology would provide more options to the caller if the staff member is <br />unavailable, i.e. voice mail, forwarding to pager or ceil phone, or back to the <br />receptionist. <br /> <br />It is estimated that the cost is about $50,000 for a new system. Staff was unable to <br />quickly assess the cost in up~ading the current system, but will prov/de that information <br />as soon as it is available. <br /> <br />I <br />I <br />I <br />I <br />I <br />I <br />I <br />I <br />I <br />I <br /> <br />I <br />I <br />I <br />I <br />I <br />I <br />I <br />I <br /> <br /> <br />