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I <br /> I <br /> I <br /> I <br /> I <br /> I <br /> I <br /> I <br /> I <br />,I <br /> <br />I <br />I <br /> <br />I <br />I <br />I <br />! <br />I <br />I <br /> <br />TO: Klm Moore-Sykes ~ Kathy Schmitz <br />Phone Number: 763.427.1410 <br /> <br />FROM: Kevin Schwantz <br />Phone Number: 320.259.3032 <br />Fax Number: 320.259.3087 <br /> <br />PROJECT COORDI'NI:iTION/SYSTEM CONFZG./TNSTI:tLLI:ITlrON <br /> <br />To ensure a successful system installation, Marco offers many services to you. We will work with your local <br />telephone company to make any necessary line changes or additions, order new services, or cancel services <br />that are no longer needed. <br /> <br />We also meet with you before the installation to discuss your telephone locations, type of phone needed by <br />each individuat employee, and employee extensions. We then create an extension list and voice mail <br />instruction sheet tailored to your communication system. <br /> <br />The above services will be provided at $49.00 per 1/2 hour. Please refer to the Performance Expectation <br />Agreement for a list of installation and programming services to be performed, if any additional services <br />are needed, please contact your account representative for time and cost estimates. These services will <br />be provided at the above rate if completed during normal business hours [Monday - Friday, 8:00 a.m. to <br />5:00 p.m.). Services provided outside normal business hours will be billed at 1 V2 times the above rate. <br /> <br />Project Coordination/System Configuration/Installation Services ..................................................................... Included <br /> <br />Marco understands no two customers are exactly alike. We take the time to ensure training is tailored to <br />your individual requirements. We train your personnel before the actual installation by using a "mock" <br />workstation at your location, guaranteeing a smooth transition when your new system is up and running. <br /> <br />Training is available before, during, and after your telephone system installation at $49.00 per 1/2 hour or <br />you may deduct from your Preferred Service Plan. Marco can train your staff on telephones and voice <br />mail, receptionist functions, and system administration. Follow-up training is also available as a refresher or <br />as new staff is added. <br /> <br />Training Subtotal (Estimated ~ Hours) ............................................................................................................... Included <br /> <br />PgYHENT TERHS/RE-STOCKZNG FEES <br /> <br />Payment terms are net 15 days from date of invoice. For orders over $25,000, we require twenty-five <br />percent down at time of order, fifty percent at time of delivery, and twenty-five percent may be held for <br />performance. <br /> <br />In the event merchandise must be returned because of damage, error, or dissatisfaction, we ask you to: <br /> <br />· Return the UNOPENED merchandise within fifteen (15) days. <br />· Make sure the product is returned in the original undamaged/unmarked box. <br />$ Recognize that special or custom orders are non-returnable. <br />· Understand that software and PC components are subject to vendor approval and restocking fees. <br />· Opened merchandise is also subject to vendor approval/refusal. Customer may be subject to <br /> vendor restocking fees. <br />· PLEASE! When receiving merchandise, stop, make sure specifications are correct before opening] <br /> <br />KSS:ms ~3-- <br />KSSOG14_I.do¢ <br /> <br /> <br />