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TO: Klm Moore-Sykes ~-t Kathy Schmitz <br />Phone Number: 763.427.1410 <br /> <br />FROM: Kevin Schwantz <br />Phone Number: 320.259.3032 <br />Fax Number: 320.259.3087 <br /> <br />M~R. CO Equ'rpldENT WI:iRRnNTY <br /> <br />Your satisfaction is §uarantced! Marco provides a five-year parts and a 90-day labor warranty on all <br />new systems. Limited manufacturer warranties apply only to customer requested products not supported by <br />Marco. Parts are subject to manufacturer's availability, in the case of downtime, equipment is available on <br />a fee based rental plan. <br /> <br />Marco also offers the following extended warranties: <br /> <br />I <br />I <br />I <br /> <br />GOLD PACKAGE FULL SERVICE SUPPORT AGREEMENT <br />*To receive Gold level service during warranty period, a minimum 2 years package is required. <br /> · Extended Warranty on Parts and Labor--24 hours, 7 days a week. <br /> · 90 Day, Money-Back Guarantee on System Performance. <br /> · Training Support for up to 8 hours per year. <br /> 2-Hour or less Emergency Response Time or 10% Cash Back on Support Contract. <br /> · 24~Hour or less Non-Emergency Response Time on Service Requests. <br /> · Immediate Emergency Spare Parts or 10o/o Cash Back on Support Contract. <br /> · Free, Same Day Remote Programming of Systems taking less than 1 hour. <br /> <br />I <br />I: <br />I <br />I <br /> <br />Monthly Investment ............................................................. $258.00 <br />Annual investment ............................................................ $3,096.00 <br /> <br />SILVER PACKAGE FULL SERVICE SUPPORT AGREEMENT · Extended Warranty on Parts and Labor--8:00 a.m. - 5:00 p.m. Monday - Friday, Additional <br /> hours billed at time ~ a half. <br /> ° 30-Day, Money-Back Guarantee on System Performance. <br /> Training Support for up to 4 hours per year. <br /> · 2-Hour Emergency Response Time on Service Requests. <br /> · Within 24-Hour Non Emergency Response Time on Service Requests. <br /> · 24-Hour Emergency Spare Parts. <br /> · Billable, Remote Programming within 48-Hours of Systems taking less than 1 hour. <br /> <br />i <br />I <br />I <br /> <br />Monthly investment ............................................................. $172.00 <br />Annual investment ............................................................ $2,064.00 <br /> <br />Acts of God not covered under Support Agreement. <br /> <br />I <br />I <br /> <br />-234- Kss:~ m~ <br /> KSSO6~4_l.doc <br /> <br />I <br />I <br /> <br /> <br />