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PROCESS AND SERVICES <br />Staffing Commitment <br />WSB monitors workload on a weekly basis utilizing Deltek project managment software, <br />and we are constantly aware of staff commitments. WSB assures the City of Ramsey that <br />the staff identified in this proposal is available and have the capacity to meet your project <br />schedules. Our workload/staffing review process makes certain that team members in <br />each area of discipline are not over -committed to other projects that would prevent them <br />from fulfilling the duties to which they are assigned. As the proposed planner to assist <br />the City, Kelsey will have the majority of the contact with the City. She is immediately <br />available to work with the City of Ramsey. <br />The following process and service descriptions represent our understanding of your needs. <br />On —Site Office Hours and Response to Inquiries <br />WSB understands that the City anticipates utilizing a consultant for an average of 15-20 <br />hours per week. We also understand that, depending upon the workload, the number of <br />hours could increase or decrease. We anticipate that majority of this work will be done <br />from the WSB office; however, Kelsey will be available to work at the Ramsey City Hall as <br />needed. <br />Additionally, WSB staff will always be available any time during the week, by telephone, <br />email, or fax to address questions from residents, businesses, developers, and City Staff <br />related to planning issues. It is WSB's policy to respond to telephone calls or emails <br />within 24 hours. If complete answers to inquiries take longer to develop, we will follow up <br />with a telephone call or an email to let the concerned individual know that we are working <br />to find an answer to their question or a solution to their problem. <br />Regarding planning project related inquiries, Kelsey has the solid commitment from <br />her team to meet any reasonable deadline. Depending on the nature of the inquiry, a <br />schedule is established to make certain that all parties expectations related to project <br />delivery are met or exceeded. <br />Process and Services 0 <br />