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SECTION 6: PROCESS & SERVICES <br />MFRA's top priority is client satisfaction. More than half of our yearly workload <br />is derived from repeat clients who appreciate our commitment to timely <br />service and quality products. If selected to provide you with services, the <br />city will have one main contact at our company who would be responsible <br />for your satisfaction and through whom all communication would go. This <br />approach ensures clear communication between both parties, and delineates <br />who at MFRA will be responsible for your satisfaction. Our employees thrive <br />in this environment, and we are anxious to put our team to work for you. <br />Approach to General Planning Services. <br />MFRA's approach to providing planning services is to serve the community as <br />a member of the City staff and not be simply an outside resource. In general, <br />the following items exemplify the approach and/or services we provide to our <br />municipal clients. <br />Be knowledgeable of the requirements of the Citys comprehensive <br />plan, zoning ordinances, subdivision regulations and other codes and <br />policies. <br />Lead efforts to identify short and long-range planning/economic <br />goals, and establish plans to bring such goals to fruition. <br />Be available to meet with potential applicants to explain the City <br />review process, provide feedback on proposed plans, and to do <br />whatever is necessary to ensure the land use process is user friendly. <br />Provide thorough reviews of land use applications by analyzing <br />requests in relation to City codes, and to do so in a timely manner <br />which allows the applicable commissions and the City Council <br />ample time to consider the facts surrounding a case well before the <br />night of a meeting. <br />Conduct special project research as directed by City Staff. <br />_V <br />MFRA Inc. <br />�y Jam/ <br />