Laserfiche WebLink
SERVICE CONTRACT <br /> <br /> THIS AGREEMENT is made and entered into as of the first day of October, 1999 <br />between NetMark, Inc. ("Vendor"), a Minnesota corporation located at 8601 73rd Avenue <br />North, Suite 35, Brooklyn Park, Minnesota 55428, County of Hermepin, U.S.A., and City of <br />Ramsey. ("Customer"), with an office at 15153 Nowthen Blvd. NW, Rarnsey, MN 55303, <br />County of Anoka, U.S.A. <br /> <br />In consideration of the mutual promises contained herein, the parties agree as follow: <br /> <br /> I. RETENTION. During the term of this Agreement, Vendor agrees to provide <br />professional services pertaining to hardware, software, network and/or supervisory system <br />maintenance to Customer, which Customer may authorize, fi-om time to time, by the execution of <br />Work Orders as described in this Agreement. VENDOR SHALL NOT BE OBLIGATED TO <br />PROVIDE SERVICE UNTIL A WORK ORDER SPECIFYING SUCH SERVICES HAS BEEN <br />EXECUTED IN ACCORDANCE WII'H THIS AGREEMENT. <br /> <br /> II. GENERAL PROVISIONS. Vendor agrees to provide services to Customer, and <br />Customer agrees to accept said services and pay Vendor for same, as follows: <br /> <br /> A. Personnel and Rates. Vendor will provide Customer the various categories of <br />personnel specified on Work Order(s) issued under this Agreement and signed by both Vendor <br />and Customer, which Work Order(s) are hereby incorporated into this Agreement by reference. <br />Except as otherwise specified in such Work Order(s), the fees for time spent by such personnel <br />performing services pursuant hereto shall be billed to Customer at the rate of $ 75.00 per hour': <br />Such rate is subject to change upon 30 days prior written notice, but no such change shall be <br />effective for any Work Order in effect as of the delivery of notice of such change. <br /> <br /> B. Minimum Hours. Customer agrees to pay Vendor a minimum of one quarter <br />hour of time per Customer service request by phone or one hour per on site, unless otherwise <br />specified in the Work Order. <br /> <br /> C. Identification of Problems and Services. The Customer shall be responsible to <br />identify to Vendor or its personnel particular problems or work to be done within the scope of <br />each Work Order. <br /> <br /> D. Work Orders. <br /> 1. Each Work Order shall be issued in accordance with Paragraph II.F, and <br />will contain, where required by Customer, estimate(s) of costs, estimate(s) of time, and/or funding <br />limitations (within the terms of Paragraph II.E., herein below). <br /> <br />288501.1 <br /> <br /> <br />