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Cancellation <br /> <br />Cancellation/term/nation notice must be given to CiW of RAMSEY within 30 days of bid closing= <br /> <br />VIII. Service Contracts <br /> <br />Contract pro¢osals for service of equipment beyond t_he warran _ty period ma_y be requested in a separate bid. <br />However, th.._.~e vendor must be an authorized service center for equipment maintenance and ret~air work <br />needed within the product warranty period. <br /> <br />Warranty Service <br /> <br />Warranty periods and warranty service are concern issues for the City of RAMSEY. The .duration of the <br />warranty period will be a bid evaluation issue. Please provide the following information regarding your <br />warran _ty service organization: <br /> <br />A. Number of trained service technicians: <br /> <br />B. Geographic area served: <br /> <br /> Average response time to each service call (Hours): <br /> <br />D. Warranty Periods: Onsite: Charged .Onsite: <br /> <br />1_~. Server: <br />2. Intel Hubs: <br /> <br />E..~ Availability - Delive _fy time required for: <br /> <br /> 1. Server: <br /> 2. Hubs: <br /> <br />Additional rec~uirements regarding City of RAMSEY warranty repairs are: <br /> <br />C_. <br />D_=. <br />E_. <br /> <br />Re[~airs are made on the customers site for the duration of the warranty period or: <br />A_ free "loaner" component will be delivered to th._~e c..ustomers site for the duration of the repair. <br />Al__! repairs will be made with NEW parts, no__.~t reconditioned parts. <br />Eye.p/effort will be made to replace the defecfi.v.e part with exactly the same. <br />Failure to meet the committed delivery ,time required ..may result in the termination of this contract. In tha..__!t <br />event, th.~e contract wil__J be rebid. <br />The vendor must be able to supply local .service for all warranty reCair, <br /> <br /> I <br /> I <br /> I <br /> I <br /> I <br /> I <br /> I <br /> <br />I <br />I <br /> <br />I <br />I <br />I <br />I <br />I <br />I <br /> <br /> <br />