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CASE <br />REPORT PROBLEMS <br /> <br />ON DIAGNOSIS OF TL990 COMPUTER <br /> By: Jessie Hart, Finance Officer <br /> <br />Background: <br /> <br />On March 22,, 19,94 the City Council authorized having MASYS Corporation come in and diagnose <br />the "lock-up' prbblems being experienced by the Police Department on the TI990 computer <br />system. It wa~--SriginEly thought the problem was being caused by the TI931 terminals and <br />keyboards that w. ;r¢ connected. <br /> <br />On Tuesday, Apz il 5, 1994, a representative from-MASYS Corporation performed numerous tests <br />and diagnostics )n the TI990 computer system. While the tests were somewhat inconclusive <br />because no fallur ~ was detected, the tests showed that the hardware (disk drive and cona'oller) and' <br />the central proee:~sing unit are in working order and functioning properly. It was found that there <br />existed a memo~ problem when all terminals, TI931 and PC types, were logged ,,o,n. Th,e, <br />representative fr~m MASYS believes that this memory shortage is the cause of the lock-up' <br />situations. Pleasdrefer to the attached letter from John Humphrey of MASYS Corporation. <br /> <br />To prove this theory, MASYS has installed a new memory board which virtually doubles the <br />memory on the s~stem. This board will be left in place for 60 days to test the theory. After 60 <br />days, if the lock-op problem has not returned, MASYS will sell us the memory upgrade board for <br />$500.00. <br /> <br />Since it is currefl, tly unknown where the State of Minnesota is going with their systems and the <br />languages and o]~erafing systems they will be using, it would be a wise investment to retain the <br />memory upgrade!if it indeed solves the problems encountered. <br /> <br />Staff Recommendation: <br /> <br />Staff recommences that if the memory shortage is the cause of the problems being encountered and <br />the memory up,adc solves the problem, that authorization be issued to purchase the memory <br />upgrade bo~d fo? $500.00 from MASYS Corporation. <br />Committee Action: <br /> <br />Recommend Cotmcil approval to purchase upgraded memory board from MASYS Corporation for <br />$500.00 pending!the outcome of the 60 day test period. <br /> <br />Reviewed By:. <br /> <br />City Arlmirfistrat~r <br />Finance Officer <br />Police Chief <br /> <br />FC: 4/26/94 <br /> <br /> <br />