Agenda - Council Work Session - 09/11/2012

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Figure List CPM 101 Annual Report: FY2011 Code Enforcement /4 • Hold internal meetings to celebrate successes & discuss improvements. — Hold internal meetings /discussions with your department to review results shown in this report. Identify where your department excels and where improvement may be needed. In areas where you are a high performer, discuss how to maintain high performance, as well as ways to share the good news. In areas where improvement is desired, solicit ideas from department employees about how to set and reach new targets. Consider consulting peer communities for advice, too. Regardless of the exact path you choose, involving staff in review and analysis of the results, inviting them to ask questions and voice concerns, and responding to their questions and concerns can help ensure effective use of the information and build staff support for your jurisdiction's performance measurement program. In addition to Figure 1 -1 displayed above, the following figures are presented in this section: • Figure 1 -2. Output Measure: Code Violation Cases per 1,000 Population • Figure 1 -3. Intermediate Outcome: Resolution of Nuisance Code Violation Cases • Figure 1 -4. Output Measure: Abandoned /Vacant Properties per Square Mile • Figure 1 -5. Input Measure: Code Enforcement Expenditures per Capita • Figure 1 -6. Outcome Measure: Citizen Ratings of the Degree to Which Run Down Buildings, Weed Lots, and Junk Vehicles Are a Problem OICMA Center for Performance Measurement'"