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CPM 101 Annual Report: FY 2011 Risk Management / 141 <br />• Track your progress. CPM 101 is a new program, so this might be the first time you have looked at <br />data in this way and have had other jurisdictions to compare to. Looking forward, it is important to <br />take steps that will allow you to meet your performance goals. <br />In the areas you have identified within your jurisdiction where improvement is needed, consider the <br />level you would like to be performing at this time next year or within a set number of years. In <br />setting your goals, look at the level at which other similar jurisdictions are performing. Record your <br />performance goals and discuss them with the manager, elected officials, and supervisors. <br />Throughout the year make sure that action steps are taken to help you reach your goals. Next year <br />you will be able to re- evaluate your performance goals and see what your jurisdiction has <br />accomplished. <br />• Prepare a report. Using the data you have evaluated and the goals you are hoping to achieve, write <br />up a report to be shared with the manager, elected officials, the public or others. It is important that <br />results and goals are communicated clearly to those in the jurisdiction. <br />Check out CPM's public website (icma.org /performance) and click on the Certificate Program link to <br />view samples of reports prepared by participants in the CPM Comprehensive program. <br />Figure List <br />In addition to Figure 13 -1 displayed above, the following figures are presented in this section: <br />• Figure 13 -2. Input Measure: Total Valuation of All Property at Risk <br />• Figure 13 -3. Intermediate Outcome Measure: Number of Accidents Involving Police and Law <br />Enforcement Vehicles <br />• Figure 13 -4. Intermediate Outcome Measure: Number of Worker's Compensation Claims Filed per <br />100 Jurisdiction FTEs <br />• Figure 13 -5. Input Measure: Total Expenditures for Property Losses, Premiums, and Other Risk <br />Management Activities <br />• Figure 13 -6. Outcome Measure: Customer Satisfaction with the Quality of Risk Management <br />Services <br />OICMA Center for Performance Measurement'" <br />