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Delray Beach FL* <br />Sugar Land TX <br />Rolla MO <br />Louisville Metro Govt KY <br />Figure 2 -4. Outcome Measure: Customer Satisfaction: <br />Quality of Overall Facilities Management Services <br />0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% <br />CPM 101 Annual Report: FY2011 Facilities Management /20 <br />•Excellent OGood OFair •Poor <br />*Delray Beach, FL reported responses of zero in the "Fair" and "Poor" categories. <br />Click to view definitions, raw <br />data information, and <br />figure- specific explanatory <br />notes. <br />Combined mean and median values include non -CPM participants that have participated in The National <br />Employee Survey. <br />OICMA Center for Performance Measurement'" <br />Excellent <br />Good <br />Fair <br />Poor <br />CPM 101 <br />Mean <br />50% <br />33% <br />11% <br />6% <br />Median <br />42% <br />34% <br />13% <br />3% <br />CPM 101 & Comprehensive^ <br />Mean <br />37% <br />41% <br />14% <br />7% <br />Median <br />32% <br />41% <br />15% <br />5% <br />Delray Beach FL* <br />Sugar Land TX <br />Rolla MO <br />Louisville Metro Govt KY <br />Figure 2 -4. Outcome Measure: Customer Satisfaction: <br />Quality of Overall Facilities Management Services <br />0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% <br />CPM 101 Annual Report: FY2011 Facilities Management /20 <br />•Excellent OGood OFair •Poor <br />*Delray Beach, FL reported responses of zero in the "Fair" and "Poor" categories. <br />Click to view definitions, raw <br />data information, and <br />figure- specific explanatory <br />notes. <br />Combined mean and median values include non -CPM participants that have participated in The National <br />Employee Survey. <br />OICMA Center for Performance Measurement'" <br />