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manager, elected officials, the public or others. It is important that results and goals are <br />communicated clearly to those in the jurisdiction. <br />Check out CPM's public website (icma.org /performance) and click on the Certificate Program link to <br />view samples of reports prepared by participants in the CPM Comprehensive program. <br />Figure List <br />CPM 101 Annual Report: FY2011 Fire & EMS /26 <br />In addition to Figure 3 -1 displayed above, the following figures are presented in this section: <br />• Figure 3 -2. Workload Measure: Fire Incidents - Structure and Non - structure Incidents per 1,000 <br />Population <br />• Figure 3 -3. Outcome Measure: One- and Two - Family Residential Structure Fire Incidents — <br />Percentage of Fires Confined to Room or Structure of Origin <br />• Figure 3 -4. Outcome Measure: Percentage of Emergency Fire Calls with Response Time of Five <br />Minutes and Under, Dispatch to Arrival <br />• Figure 3 -5. Outcome Measure: Average Response Times (in Seconds) for Fire Calls, from Conclusion <br />of Dispatch to Arrival on Scene <br />• Figure 3 -6. Workload Measure: False Alarms per 1,000 Population <br />• Figure 3 -7. Output Measure: Percentage of Commercial and Industrial Occupancies Inspected <br />• Figure 3 -8. Workload Measure: EMS Responses per 1,000 Population <br />• Figure 3 -9. Outcome Measure: Percentage of Patients in Full Cardiac Arrest with a Pulse upon <br />Delivery to a Medical Center <br />OICMA Center for Performance Measurement'" <br />