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Table of Contents <br />Introduction <br />Section 1: Code Enforcement <br />Section 2: Facilities Management <br />Section 3: Fire and EMS <br />Section 4: Fleet Management <br />Section 5: Highways and Road Maintenance <br />Section 6: Human Resources <br />Section 7: Information Technology <br />Section 8: Library Services <br />Section 9: Parks and Recreation <br />Section 10: Permit Services <br />Section 11: Police Services <br />Section 12: Procurement <br />Section 13: Risk Management <br />Section 14: Solid Waste <br />1 <br />14 <br />23 <br />39 <br />48 <br />58 <br />69 <br />78 <br />90 <br />102 <br />113 <br />130 <br />138 <br />149 <br />OICMA Center for Performance Measurement'" <br />