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Code enforcement Library services <br />Facilities management Parks and recreation <br />Fire and EMS Permits <br />Fleet management Police services <br />Highway and road maintenance Procurement <br />Human resources Risk management <br />Information technology Solid waste <br />CPM 101 Annual Report: FY 2011 Introduction <br />Introduction <br />This CPM 101 Data Report includes FY 2011 data submitted by local governments participating in <br />ICMA's Center for Performance Measurement" (CPM). CPM was created to help municipalities and <br />counties obtain accurate, fair, and comparable data about the quality and efficiency of service delivery <br />to their citizens. The CPM 101 program was started as an introductory program to performance <br />measurement in 2010. Through the program, the Center collects, analyzes, and reports comparative <br />performance data from local governments in fourteen service areas: <br />CPM compiles this annual data report with the data submitted by both midyear and annual participants <br />in the CPM 101 program. The purpose of this report is to highlight key measures and provide <br />comparative data for each of the fourteen service areas. For FY 2011, 66 jurisdictions submitted data for <br />CPM 101. In the report the means and medians of the CPM 101 jurisdictions are displayed. In addition, <br />the means and means representing data from all jurisdictions participating in a CPM program are <br />displayed to provide greater comparability. <br />As participants review the report and continue to participate in CPM 101, they are encouraged to <br />provide feedback to CPM (cpmmaiIc icma.org) at any time. Additionally, a formal customer survey is <br />available here. The deadline to complete the customer survey is Tuesday, August 14 2012. We <br />appreciate your feedback. <br />OICMA Center for Performance Measurement'" <br />