Agenda - Council Work Session - 09/11/2012

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Important Service - Specific Considerations Some of the factors that influence the comparability of human resources data are: • Recruitment process —Some jurisdictions decentralize the recruitment process, with larger departments, in particular, conducting their own hiring. • Recruitment operations – Some jurisdictions have moved their application collection system online, while others continue to accept only paper applications that are hand - delivered, faxed, or mailed. This may impact the size and profile of the applicant pool, as well as time to complete a recruitment. • Staffing— Jurisdictions that contract for more services or have broader job classifications may need fewer staff within the central human resources office. Broadly speaking, the physical, political, and demographic characteristics of each reporting jurisdiction also influence performance. • Examples include unusually good or bad weather, new state or federal mandates, significant changes in state or federal aid, major budget cuts, and median household income. Citizen preferences, council or board priorities, local tax resources, and state - imposed spending limits cause additional variation in the funds, equipment, and staff available for providing human resources services. A list of additional considerations applying to all service areas is included in the introduction to this report. Please review it before reporting, analyzing, or otherwise using the information in this report. Suggested Applications CPM 101 Annual Report: FY 2011 Human Resources / 60 • Evaluate the results. An important first step in being able to use the data is to take the time to evaluate and study the results. Make sure that you have reviewed the definitions and explanatory notes located at the end of the section to ensure you understand what each figure is portraying. In addition to the graphs already created, in the data file you can create new graphs to help in your analysis. In looking at the data, use each figure to examine your performance compared to your peers. Look at where your jurisdiction falls in regards to the means and medians for each figure. It is helpful to make a list of the areas where your jurisdiction is performing well and the areas where there is room for improvement. If you're performing above the norms, check in with ICMA if you'd be willing to share what you're doing to achieve high performance. Your practices may be suitable for write -up that can be shared with others. If you find that you'd like to improve performance in any areas, check the analysis and effective practice case studies posted on the CPM 101 group on the ICMA Knowledge Network. The studies are full of examples of how local governments have used performance measurement to find improvement targets and boost performance —and to promote ongoing high performance. You can also check out the What Works Case Studies posted on the performance measurement topic page. OCMA Center for Performance Measurement'"