Agenda - Council Work Session - 09/11/2012

Home

CPM 101 Annual Report: FY 2011 Human Resources / 61 • Track your progress. CPM 101 is a new program so this might be the first time you have looked at data in this way and have had other jurisdictions to compare to. Looking forward, it is important to take steps that will allow you to meet your performance goals. In the areas you have identified within your jurisdiction where improvement is needed, consider the level you would like to be performing at this time next year or within a set number of years. In setting your goals, look at the level at which other similar jurisdictions are performing. Record your performance goals and discuss them with the manager, elected officials, and supervisors. Throughout the year make sure that action steps are taken to help you reach your goals. Next year you will be able to re- evaluate your performance goals and see what your jurisdiction has accomplished. • Prepare a report. Using the data you have evaluated and the goals you are hoping to achieve, write a report to be shared with the manager, elected officials, the public or others. It is important that results and goals are communicated clearly to those in the jurisdiction. Check out CPM's public website (icma.org /performance) and click on the Certificate Program link to view samples of reports prepared by participants in the CPM Comprehensive program. Figure List In addition to Figure 6 -1 displayed above, the following figures are presented in this section: • Figure 6 -2. Input Measure: Human Resources FTEs as a Percentage of Total Jurisdiction FTEs • Figure 6 -3. Efficiency Measure: External Recruitments Completed per Human Resource FTE • Figure 6 -4. Efficiency Measure: Human Resources Expenditures per External Recruitment Completed • Figure 6 -5. Output Measure: Average Working Days to Complete an External Recruitment • Figure 6 -6. Outcome Measure: Customer Satisfaction with Quality of Human Resources Services OICMA Center for Performance Measurement'"