Agenda - Council Work Session - 09/11/2012

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Figure 6 -6. Outcome Measure: Customer Satisfaction with Quality of Human Resources Services Because Customer Satisfaction data was only provided by Rancho Cordova, CA and Manhattan, KS a graph was not created for this measure. Currently, the ICMA Center for Performance Measurement is partnered with the National Research Center, which conducts the National Employee Survey (NES), helping jurisdictions measure the performance of their internal services. For more information on the NES, visit our website at icma.org /performance or send an e-mail to cpmmail @icma.org. CPM 101 Annual Report: FY 2011 Human Resources / 66 Click to view definitions, raw data information, and figure - specific explanatory notes. * Combined mean and median values include non -CPM participants that have participated in The National Employee Survey. OCMA Center for Performance Measurement'" Excellent Good I Fair Poor CPM 101 Rancho Cordova CA 50% 47% 0% 3% Manhattan KS 25% 47% 18% 10% CPM 101 & Comprehensive* Mean 30% 51% 14% 5% Median 25% 49% 15% 3% Figure 6 -6. Outcome Measure: Customer Satisfaction with Quality of Human Resources Services Because Customer Satisfaction data was only provided by Rancho Cordova, CA and Manhattan, KS a graph was not created for this measure. Currently, the ICMA Center for Performance Measurement is partnered with the National Research Center, which conducts the National Employee Survey (NES), helping jurisdictions measure the performance of their internal services. For more information on the NES, visit our website at icma.org /performance or send an e-mail to cpmmail @icma.org. CPM 101 Annual Report: FY 2011 Human Resources / 66 Click to view definitions, raw data information, and figure - specific explanatory notes. * Combined mean and median values include non -CPM participants that have participated in The National Employee Survey. OCMA Center for Performance Measurement'"