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Belmont MA <br />Rolla MO <br />Noblesville IN* <br />Windsor CT <br />O'Fallon MO <br />Delray Beach FL <br />Greer SC <br />Oshkosh WI <br />Dover NH <br />Cherryvale KS <br />Airway Heights WA <br />Coventry CT <br />Figure 8 -7. Outcome Measure: Citizen Ratings of Public Library Services <br />0% <br />10% <br />20% <br />30% <br />40% <br />50% <br />60% <br />1 <br />•Excellent OGood OFair OPoor <br />*Noblesville, IN reported a response of zero in the "Poor" category. <br />CPM 101 Annual Report: FY 2011 Library Services / 87 <br />70% <br />80% <br />90% <br />Click to view definitions, raw <br />data information, and figure - <br />specific explanatory notes. <br />Combined mean and median values include non -CPM participants that have participated in The National <br />Citizen Survey. <br />100% <br />OICMA Center for Performance Measurement'" <br />Overall public library services rating <br />Excellent <br />Good <br />Fair <br />Poor <br />CPM 101 <br />Mean <br />41% <br />45% <br />12% <br />3% <br />Median <br />39% <br />47% <br />12% <br />2% <br />CPM 101 & Comprehensive^ <br />Mean <br />31% <br />36% <br />10% <br />2% <br />Median <br />32% <br />45% <br />9% <br />1% <br />Belmont MA <br />Rolla MO <br />Noblesville IN* <br />Windsor CT <br />O'Fallon MO <br />Delray Beach FL <br />Greer SC <br />Oshkosh WI <br />Dover NH <br />Cherryvale KS <br />Airway Heights WA <br />Coventry CT <br />Figure 8 -7. Outcome Measure: Citizen Ratings of Public Library Services <br />0% <br />10% <br />20% <br />30% <br />40% <br />50% <br />60% <br />1 <br />•Excellent OGood OFair OPoor <br />*Noblesville, IN reported a response of zero in the "Poor" category. <br />CPM 101 Annual Report: FY 2011 Library Services / 87 <br />70% <br />80% <br />90% <br />Click to view definitions, raw <br />data information, and figure - <br />specific explanatory notes. <br />Combined mean and median values include non -CPM participants that have participated in The National <br />Citizen Survey. <br />100% <br />OICMA Center for Performance Measurement'" <br />