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14 -STEP METHODOLOGY <br />The strategic thinking and planning (refined strategic plan, governance structure, and <br />organizational plan) will comprise of three key phases: <br />I) Building trust including commitment and buy -in of the planning process among the City <br />of Ramsey's elected officials, appointed commission members, and administrative team; <br />II) Strategic thinking, direction, and planning; and the <br />III) Development of a Three Year Strategic Action Plan, Governance Plan, and refined <br />department operations plans. <br />PHASE I (BUILDING TRUST: COMMITMENT AND BUY -IN) <br />1. Review the current organization's success to date and review the organization's <br />history. <br />- Review Strategic Plans and Operation Plans. <br />- Review and analyze the City of Ramsey 2030 Comprehensive Plan. <br />2. Interview elected officials and conduct online surveys of appointed commission <br />members to conduct a self- assessment (7 one -on -one interviews) <br />- Identify Strengths, Challenges and Weaknesses, Opportunities, and Threats and <br />Concerns (SWOT Analysis). <br />- Summarize the council, commissions, and staff's hopes and dreams for the City of <br />Ramsey, <br />- Solicit: "What do you think the community members expect from you ?" <br />- Solicit: "Identify what do the community members think of you ?" <br />- Develop an online survey for commission members <br />3. Conduct two (four -hour) planning sessions with elected officials and administrative <br />team <br />- Conduct first four -hour planning workshop; present rules of engagement, clear roles and <br />responsibilities for all participants, the process and schedule, solicit expectations of the <br />group, define customers and respective requirements, and success indicators (what <br />makes a city great) that will be vetted by the group. <br />- Conduct second (four -hour) planning workshop focused on governance; identify <br />needs /requirements of city officials and staff; refine roles and responsibilities of elected <br />officials, appointed commissioners, city administrator, and department heads, rules of <br />engagement, desired behavior, guiding principles, conflict of interest policy, etc. <br />4. Develop and launch an internal communication plan that manages staff's <br />expectations, achieves buy -in and reduces internal anxiety surrounding the project. <br />"A New Beginning, a New Day" <br />Consulting Services for the City of Ramsey <br />January 1, 2013 <br />