Agenda - Council Work Session - 01/22/2013

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LSTA 2012, ACL, Attachments Page 1 Minnesota LSTA FFY2012—Goal 1A-1C Competitive Grant Application: Follow the exact form, contents, and pagination provided by State Library Services. Applicant: Anoka County Library Attachment 3: User Survey for Electronic Distribution (draft) Below is an example of the types of survey questions ACL would like to ask of service users. 1. Have you used Anoka County Library or its services prior to your visit today? (Y/N) • If Yes: Have you used ACL's digital services prior to your visit today? (Y/N) • If No: Why haven't you? (select one: Distance, Time, Disinterest, I use another library' system, I don't know where an ACL library branch is) 2. Have you used an electronic reader (example: Kindle, Nook, iPad) before? (Y/N) • If Yes: How often? (select one: Once, Twice, Monthly, Weekly, Daily) • If Yes: Do you own an electronic reader? (Y/N) • If No: Why haven't you? (select one: Disinterest, Cost, Inability to access • If No: Are you excited to test drive one today? (Y/N) 3. Have you checked digital items out from the library before? (Y/N) • If Yes: How often? (select one: Once, Twice, Monthly, Weekly) • If No: Why haven't you? (select one: Disinterest, Inability to access library, Experienced difficulty, Perceived difficulty, Lack technology (e-reader, computer) to check out digital items) 4. On a scale of 1-10, how would you rate: • Your experience selecting and checking out a digital item today? (1= Extremely Difficult, 10 Extremely Easy) • The material selection available to you today? (1 = Extremely Unsatisfactory, 10 = Extremely Satisfactory) • Your overall satisfaction with the service you received today? (1. = Unsatisfied, . 10 = Extremely Satisfied) • The likelihood you will use this service; or a similar digital service, again? (1= Definitely Will Not, 10 = Definitely Will) 5. Would you recommend using Anoka County Library on the Go services to friends or family? (Y/N) 6. Would you like Anoka County Library on the Go services to remain in this location? • 7. Would you like Anoka County Library on the Go services to expand to additional locations? 8. Please offer any additional feedback regarding Anoka County Library on the Go services below. . Thank You and Happy Reading from Anoka County Libraries!