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January 16, 2013 <br />City of Ramsey <br />"A New Day...A New Beginning" <br />Planning Expectations /Outcomes <br />At the end of the Three -Year Strategic Action planning effort, we hope to accomplish the following: <br />Tangible Outcomes <br />• A uniform and agreed -to direction <br />• Well- defined goals that are obtainable, measurable, and within budget <br />• Clear expectations between staff and the City Council <br />• Clearly defined plan; what are we going to do, how are we going to do it, and for who <br />• Provide a level of service that is acceptable to the customer <br />• A process for maintaining the Three -Year Strategic Action plan <br />• Take care of staff (internal customers) in order to take care of external customers <br />Policy making Implications <br />• Recognize the City's resource limitations (financial and staffing capacity) <br />Communications <br />• Have clear and timely messages for residents <br />•. <br />•• • <br />Duckor & Associates • • <br />• <br />Edited by Anita S. Duckor <br />1 <br />