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Conducting an effective outreach program enabled MSAC to reach Anoka County residents in need of its services and to fulfill Its goals of providing an alternative process for dispute resolution. In order to let the general public know that mediation services were available, a worthy alternative In problem solving and to explain how they might access the services, MSAC used a variety of ways to promote Its program. Valuable media coverage was provided in newspapers throughout the county In January/February and again In October/November in conjunction with our efforts to advertise statewlde Dispute Resolution Week. Articles appeared In city manager's newsletters, information went out with water bills or as a special mailing to homeowners In several communities during the year. The tracking of specific information was initiated In January 1988 to provide feedback on how adequately the organization is doing its job and provide a means to begin exploring new opportunities for service. Surveys were mailed to all parties initiating a case. (There ls no comparison with 1987 records because no survey was used.) Those people responding to the survey give us the following profile of the "typical" client. The client is female, is between the ages of 34 and 45, has a high school education, is married, has a combined income of $35,000 or over, describes herself as caucasian and lives in a private home. At the time of closure, a survey is mailed to primary parties of a case. 'This survey is designed to ascertain satisfaction with the process and the services. The device asks for a response to questions about how the case was handled, whether the process enhanced a relationship or assisted decision-making in a proD]em situation and whether, In general, parties would promote the services. The surveys showed that most people responding to the survey were pleased with the process, there was no change in the relationship, they would promote the service and were likely to use It again. Once again, there are no comparisons with 1987 because the first survey was mailed in January 1988. We were part of the company newsletter for several corporations in Anoka County who employ over 500 ann a promotional tape was produced for local cab]~ television channels. Over 3,000 brochures were distributed to the genera] public and posters were placed in public buildings. Flyers were mailed to all of the churches in Anoka 'County along with a brochure which pastors could use as a bulletin insert or newsletter item or.could post in a high traffic area.