Agenda - Charter Commission - 09/19/2013

Home

PERFORMANCE MEASUREMENT In order to achieve the goals of the Three - Year Strategic Action Plan, it's critical to focus on results. The City of Ramsey will implement a Balanced Scorecard performance measurement tool that will help the mayor, City Council, and staff be focused on the critical areas of work that must be accomplished each year. The following Balanced Scorecard reflects full funding of the action plan. In addition, the newly designed Department Plans will include appropriate measurements for their respective departments. If the action plan is not fully funded, the goals and metrics will need to be reviewed and changed. Three -Year Working Mission Statement To work together to responsibly grow our community, and to provide quality, cost - effective, and efficient government services 2013 -2015 Balanced Scorecard Definition: "A Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long -term strategic goals (strategic initiatives.) It is also a measurement system. The Balanced Scorecard uses measures in four categories — financial performance, customer knowledge, internal business (organization) process and learning and growth — to align individual, organizational, and cross - departmental initiatives and to identify entirely new processes for meeting customer and shareholder (community) objectives." (Designed by Kaplan and Norton) Duckor & Associates • • Page 15 of 17 Fiduciary Perspective "If we succeed, how will we look to our property owners ?" Customer /Stakeholder Perspective "To achieve our vision, how must we look to our customers ?" • Maintain the City's AA+ rating (ongoing) • Achieve a 70 percent or higher rating amongst residents' customer satisfaction • Maintain a stable tax levy rate for overall public services and safety in the community (ongoing) • Economic Development Director to initiate economic development efforts in • Achieve 8 minutes, 36 seconds or better for average police response time 2013 (ongoing) (ongoing) • Achieve the ISO rating of 5 in serviced areas (ongoing) • Achieve 8 minutes, 39 seconds or better for average fire response time (ongoing) • Achieve city's ratings of 6.5 average of road conditions (ongoing) • Achieve a 70 percent or higher rating for business customer satisfaction with Economic Development and Police Business Services (ongoing) Internal Perspective Learning and Growth Perspective "To satisfy our customers, property owners, and mission, what business processes must we excel at ?" "To achieve our vision, how must our people learn, communicate, and work together ?" • Achieve 70 percent or higher satisfaction rating of policy makers by providing timely, pertinent, comprehensive information with options and • Achieve 100 percent of revised job descriptions, development plans, and develop a performance rating strategy for employees by December 2013 recommendations to policy- makers and staff by 2013 (ongoing) • Achieve a 70 percent or higher rating among employees' satisfaction with • Monitor Development Review timeline (ongoing) Leadership Team (ongoing) PERFORMANCE MEASUREMENT In order to achieve the goals of the Three - Year Strategic Action Plan, it's critical to focus on results. The City of Ramsey will implement a Balanced Scorecard performance measurement tool that will help the mayor, City Council, and staff be focused on the critical areas of work that must be accomplished each year. The following Balanced Scorecard reflects full funding of the action plan. In addition, the newly designed Department Plans will include appropriate measurements for their respective departments. If the action plan is not fully funded, the goals and metrics will need to be reviewed and changed. Three -Year Working Mission Statement To work together to responsibly grow our community, and to provide quality, cost - effective, and efficient government services 2013 -2015 Balanced Scorecard Definition: "A Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long -term strategic goals (strategic initiatives.) It is also a measurement system. The Balanced Scorecard uses measures in four categories — financial performance, customer knowledge, internal business (organization) process and learning and growth — to align individual, organizational, and cross - departmental initiatives and to identify entirely new processes for meeting customer and shareholder (community) objectives." (Designed by Kaplan and Norton) Duckor & Associates • • Page 15 of 17