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Strategic <br />Initiative <br />Department <br />Tactics <br />Initiation <br />Date <br />Completion <br />Date <br />Additional Resources <br />Required <br />Additional <br />Tools <br />Required <br />Responsible <br />Party <br />Key Outcome Indicators /Metrics <br />Streamlining <br />internal <br />processes <br />ED /CD <br />Design a seamless <br />development process <br />6/2013 <br />2014 <br />.50 FTE Planning Intern <br />(General Funds) <br />TBD <br />ED /Tim Gladhill <br />• Implemented a <br />seamless development <br />process driven by <br />customer requirements <br />CD <br />Streamline a centralized <br />permitting center <br />Implement ePermit system <br />and file system library <br />procedure <br />1/2013 <br />2014 <br />1 FTE Building Official <br />($2,000 net costs from <br />General Funds) <br />(General Funds) <br />(Costs are offset by <br />current contractor $) <br />Software <br />Tim Gladhill <br />• Implemented a highly <br />efficient /effective <br />permitting process with <br />metrics <br />Department <br />Heads <br />Train staff on process <br />design /redesign of work <br />processes <br />2015 <br />2015 <br />$10,000 /Consultant <br />Process <br />Design <br />Handbook <br />Kurt Ulrich <br />• Acquired internal <br />knowledge and ability to <br />redesign work <br />processes <br />CD /City <br />Clerk/Fire /Police <br />Study and develop a <br />centralized licensing center <br />2015 <br />2015 <br />Can accomplish if new <br />staff is hired <br />TBD <br />Tim Gladhill /Jo <br />Thieling <br />• Implemented a highly <br />efficient /effective <br />licensing process with <br />metrics <br />Department <br />Heads <br />Maximize meeting <br />effectiveness by developing <br />an agenda template that <br />includes purpose, timeframes, <br />responsible parties, and <br />outcomes <br />4/2013 <br />Ongoing <br />None <br />Meeting <br />Template <br />Kurt <br />Ulrich /Department <br />Heads <br />• Conducted highly <br />effective and efficient <br />meetings <br />Department <br />Heads <br />Increase safety operations by <br />reviewing safety policies and <br />resuming Safety Committee <br />meetings <br />Resume Labor Management <br />Committee meetings twice a <br />year <br />6/2013 <br />Ongoing <br />None <br />None <br />Colleen Lasher <br />• Streamlined safety <br />policies <br />• Decreased work <br />accidents by X percent <br />Administrative <br />Services /City <br />Clerk/ <br />HR <br />Determine Personnel <br />Committee related work <br />processes that need to be <br />redesigned <br />6/2013 <br />12/2013 <br />None <br />None <br />Jo Thieling <br />Colleen Lasher <br />• Enhanced HR <br />processes <br />• Achieved time savings <br />of Mayor /City Council <br />• Achieved X percent of <br />cost savings <br />Appendix E <br />Scenario: A New Day (Working Document) <br />Strategic Imperative IV: An Effective Organization (Continued) <br />Maintain a highly functional staff, citizen volunteers, and elected officials and governance structure that meet the ever - changing, increasing needs of <br />the organization. <br />Three - Year Strategic Action Plan <br />A NEW . SEGIhINING. -. <br />Page 12 of 13 <br />