Agenda - Council - 07/24/1990 - Laserfiche WebLink

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SECTION 7. A. Do F_ SECTION 8. CONTRACTOR'S OPERATIONS The Contractor shall establish and maintain in a location approved by the City Administrator, an office staffed and capable of accepting complaints and customer calls. The office shall be in service during the hours of 8:00 a.m. and 5:00 p.m. on all days of collection as specified herein. The address and telephone number of the office shall be given to the City in writing. Any changes in address and telephone number of the office shall be given to the City in writing at least ten working days prior to such change. Complaints on service will be taken and collected by the City in addition to those received at the Contractor's office. The City will notify the Contractor of all complaints it receives. The Contractor is responsible for all corrective actions. A record of all such complaints and the action taken thereon shall be kept by the Contractor and reported monthly to the City Administrator. All complaints shall be answered by the Contractor courteously and promptly. Whenever the City or a resident project participant notifies the Contractor of locations which have not received scheduled service, the Contractor is required to service such locations before 7:00 p.m. of the same day if notified prior to noon. When notified after noon, the Contractor shall service such locations not later than 10:00 a.m. of the following day. The Contractor's employees shall handle all containers with reasonable care to avoid damage, shall replace all containers in an upright position and shall immediately clean up and dispose of any recyclable materials which may have fallen out of a container. The performance of the contract shall be done by Contractor with forces which are adequate to insure the satisfactory collection and disposal of the recyclable materials at all times. Contractor's failure to perform shall not be excused by adverse conditions of weather, breakdown and similar hindrances which on other work might be regarded as "acts of providence". The Contractor shall certify that the materials collected in the program are delivered to a recycling processing center. Materials found to be landfilled will be in violation of City ordinance and cause the Contractor to incur the penalties listed in the ordinance. COMPENSATION The City will compensate the Contractor for the collection of recyclable materials from the Pilot Project Area a sum equivalent to per month for each residence located with the Project Area. 10