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STEVEN MICHAEL CHRISTENSON 15501 Basalt Street Northwest Ramsey, Minnesota 55303 (612) 421-5387 OBJECTIVE: EDUCATION: EXPERIENCE: (Full-time) To pursue a career in operations management. UNIVERSITY OF MINNESOTA Curtis L. Carlson School of Managemem Bachelor of Science Degree Major: Business Administration Dex~mber, 1990 Minneapolis, Minnesota ANOKA-RAMSEY COMMUNITY COLLEGE Associate of Arts Emphasis: General Business June, 1985 Coon Rapids, Minnesota ANOKA SENIOR HIGH SCHOOL Diploma awarded. June, 1981 Anoka, Minnesota TCF BANK, fsb November, 1986 - present Minneapolis, Minnesota Sales and Service Snecialist - Minnesota Or)erations February, 1990 - present Developed goal and incentive compensation program for the entire Minnesota operation. Developed incentive programs to assist in the achievement of the afore-mentioned goals for over 900 branch operation employees with a program budget of $100,000.043. Administered data collechon and reported to management regarding incentive results. Developed a sales management instruction manual for operation of a new or existing branches located in Cub Foods supermarkets. Created an instructional presentation for use with high school students on the fundamentals of using a checking accounL Monitored and reported on budget and sales results to management on a timely basis. TCF B~nch M0nager - Moplew99d In-St0r¢ location January, 1989 - February, 1990 Scheduled and maintained proper staffing levels for daily operation and quality customer service. Created in-branch promotions to achieve improved sales results. Maintained proper audit and budget controls. Worked with area businesses to develop mutual promotional ideas and implementation. Operated the most successful new in-store branch in TCF history. - Opened 1,984 new accounts in the first six months: 108% of goal. - Received S3,764,000.00 in new deposits in the fa-st six months: 123% of goal. Sales and Service Sur~ervisor - Minnear~olis OffiCe April, 1988 - December, 1989 * Supervised sales staff of 16 in the largest TCF branch office. ~' Primarily responsible for achievement of sales goals. ~ Maintained quality customer service and proper staffing levels. '~ Maintained proper audit and budget controls. Lead Teller/Customer Bankinc Rer)resentativc/Teller - Minneqacolis office November, 1986 - April, 1988 ~ One of three supervisors for a staff of 26 tellers. ' Created and implemented a program for enhanced audit control for all cash functions. * Worked with branch manager in creating a new teller sales referral program.