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M. SUZANNE THORSON 17230 Dnscoll St. NV/ Ramsey, MN 55303 (612) 441-2439 Managerial and administrative professional with 19 years experience in the telecommunications industry. Proven track record of obtaining results. Outstanding organizational, interpersonal, and leadership sla'lIs. Initiative to implement changes to increase the quality of business. EMPLOYMENT FII~TORY: AT&T Comnuter Systems. Minnea_oolis 1987 - 1991 Executive iAssistnnt * Managed $1.5M Area budget (10% under budget through June). * Reconciled budget to recover over $230,000 in 1990. * Assisted Area Manager with forecast of Area sales and tracking results. * DireCted office operations for Area Manager and 18 Account Executives and Systems Consultants. * Maintained personnel records and assisted with appraisals. * Inswumental in relocation of the Area office from Edina to Minneapolis (including building, phones, and data). * Arranged travel plans, scheduled meetings, and managed Area appointment schedule. * Utilized several different software packages to assist with Area presentations and proposals. * Coordinated Area United Way activities. AT&T G0nsumer Sales and Service, St. Cloud 1983 - 1987 Customer Representative * Answered business and residential customer inquiries regarding telephone equipment. * Set up orders for premise visits and recommended sales and service. * Dis~ssed, investigated, resolved, and collected bills. * Developed guidelines for handling bankruptcy cases. * RepOrted payroll for an office of over 100 employees. * Suggested ways to improve customer service while on customer service committee. * Worked on the office newspaper. * Received an award for suggestion to improve communications within the office. Northwgstern Bell Telephone Company, Minneapolis 1966 - 1980 Frame Attendant Reviewed and interpreted service orders, maintained wires inside a central office, and worked with outside technicians. Administrative Clerk Routed and completed orders as reported by technicians. Inventoried.telephone equipment, completed transmittals of day's work, and assigned facilities on orders. Report. ed payroll for an office of approximately 75 employees. Long Distance Operator Made connections to enable customers to complete their calls with proper billing. Set up conference calls. EDUCATION: Cardina. I Stritch College, Minneapolis May 1991 * BS in Business Management, 3.8 GPA. * Elected to Who's Who Among Students in American Universities and Colleges. * Class representative (resolved conflicts and addressed student issues).