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Detailed Questionnaire <br />The following questionnaire must be answered as part of the response to the Request for Quotes. The City <br />reserves the right to reject any proposal that does not answer these questions. It is acceptable to answer that <br />the vendor does not provide the service being inquired. This will not automatically exclude the vendor from <br />consideration. Please limit responses to questions to one page or less. The City would appreciate shorter <br />responses where feasible. <br />1. Please explain how the customer is able to submit applications online. Are there limitations to the <br />types of permits that can be submitted online? <br />2. Please explain how customers are able to submit payments online. Would the City be limited to a <br />particular internet merchant account? <br />3. If available, please explain how the customer is able to track the status of Plan Review and <br />Inspections online? <br />4. If a permit is created for property, can the user see links for information on licensing, code <br />enforcement, etc. on the same screen? Please explain the layout and functionality. <br />5. Please attach screen shots of the layout of all modules and screens. <br />6. If your system include a mapping element, would the City need to purchase ArcSDE? <br />7. Where is your customer service center located? What is the cost to the City if on-site trouble- <br />shooting is required? <br />Exhibits follow on next page. <br />