Ordinance - #16-14 - 12/13/2016 - Laserfiche WebLink

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5.10.2 Copies of materials specified in the preceding subsection shall be provided to the Commission upon request. 5.10.3 All Grantee promotional materials, announcements and advertising of Cable Service to Subscribers and the general public, where price information is listed in any manner, shall be reasonably clear, concise, accurate and understandable. 5.11 Exclusive Contracts and Anticompetitive Acts Prohibited. 5.11.1 The Grantee may not require a residential Subscriber to enter into an exclusive contract as a condition of providing or continuing Cable Service. 5.11.2 The Grantee shall not engage in acts prohibited by federal or State law that have the purpose or effect of limiting competition for the provision of Cable Service in the City. 5.12 Office Availability and Payment Centers. 5.12.1 The Grantee shall install, maintain and operate, throughout the teiiii of this Franchise, a single staffed payment center in the Quad Cities Franchise Area with regular business hours at a location agreed upon by the Commission and the Grantee. Additional payment centers may be installed at other locations. The purpose of the payment center(s) shall be to receive Subscriber payments. All Subscriber remittances at a payment center shall be posted to Subscribers' accounts within forty-eight (48) hours of remittance. Subscribers shall not be charged a late fee or otherwise penalized for any failure by the Grantee to properly credit a Subscriber for a payment timely made. 5.12.2 The Grantee shall, at the request of the Subscriber, deliver or retrieve equipment at no delivery charge in association with a request for service repair, or retrieval charge in association with the discontinuation of Service, (e.g., Set Top Boxes and remote controls). Grantee will not charge a Subscriber for the replacement of a defective Set Top Box or for the return of a Set Top Box when the Subscriber discontinues service. SECTION 6. ACCESS CHANNEL(S) PROVISIONS 6.1. Public, Educational and Government Access. 6.1.1 The City or its designee shall operate, administer, promote, and manage PEG access programming on the Cable System. 6.1.2 Within one hundred eighty (180) days from the Effective Date, the Grantee shall dedicate and make available seven (7) video channels for public, educational, governmental and religious use; provided, however, that the Grantee shall not be required to provide more, nor shall provide fewer, such channels than the incumbent franchise. Use of the seven (7) PEG Access Channels shall be 26 489232v1 RJV QU210-6