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Jaime Shannon, CivicPlus, provided examples of other municipal websites that they have created <br /> for cities of similar sizes. She highlighted features which allow users to sign up for mobile/email <br /> alerts. She stated that the attention span of users is very short, six to 11 seconds and therefore it <br /> must be easy for users to find the information they need. She stated that the "how do I" drop <br /> down menu makes it easy for residents to find the page they need within the website without <br /> having to know which department handles that duty. She noted that a search bar within the <br /> website also makes it easy for users to find the information they are looking for. <br /> Mr. Damron stated that they try to make it easy for users to find the information they need <br /> through multiple options, so they can choose the option they are most used to using. <br /> Ms. Shannon stated that more pictures and less text also helps to draw people in and keep their <br /> attention. She highlighted a City events calendar noting that each department can update their <br /> own events which will then load into an overall calendar with the same formatting. She provided <br /> details on the ease of uploading information and pictures to the website for City staff members. <br /> She provided additional details on how an online forum can be set up on the website in order to <br /> gather information from residents and then noted that a select staff person can be set up to <br /> receive the forum information. She stated that analytics for online surveys can also be provided. <br /> She stated that the website can be set up to accept reservations for amenities such as park <br /> shelters, with each amenity linking to its own calendar and able to accept e-payments to <br /> complete the reservation. <br /> Mr. Damron stated that all of the features available for the website can also be made available for <br /> the City's intranet, noting that just as residents can reserve park facilities, staff can reserve <br /> conference rooms through the intranet. He stated that everything that they use for the site is <br /> ADA compliant and mobile responsive. He stated that the City would also have the ability to <br /> create an app but noted that he would not necessarily recommend that as the entire site is mobile <br /> responsive and therefore the only benefit to an app would be the ability for push notifications. <br /> Ms. Shannon highlighted another city website that features a scrolling newsfeed with items from <br /> each department that bring you to the specific department page when clicked on. <br /> Mr. Damron provided an example of a department header. He explained that most companies <br /> will create a subsite for each department but noted that his company can carry forward the same <br /> type of dropdown menu and features as the homepage but specific to each department. <br /> Councilmember Kuzma asked how the past archives and history would be handled. <br /> Ms. Shannon stated that there is a document center and archive center that would be created in <br /> order to be searchable on the site. <br /> Mr. Damron stated that they would also optimize the current content. He explained that they will <br /> condense the eight-sentence paragraph into two or three sentences. He stated that they make it <br /> simple to update, using the example of an employee that receives a promotion and noting that the <br /> title can be updated in one place and it will automatically update that title in each of the locations <br /> that title appears. <br /> City Council Work Session/June 27,2017 <br /> Page 2 of 7 <br />