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Councilmember Kuzma stated that it seems that the onboarding process is six to eight months. <br /> Mr. Damron stated that the typical timeline is 16-26 weeks and they have never missed a go live <br /> date because of something that they have done. He noted that sometimes there are delays in <br /> receiving necessary information from departments, which can push the timeline slightly. <br /> Ms. Shannon stated that website security is one of their priorities. She noted that it is a <br /> proprietary system that is hosted in a tier two facility and they have never had a breach of <br /> information. She stated that they monitor 24/7 because they manage local government websites. <br /> Councilmember Kuzma asked if there is backup. <br /> Ms. Shannon stated that they have three redundant data centers around the country. <br /> Mr. Damron stated that you will never have to call the company with a security problem, the <br /> company would be calling you. He stated that they created and manage the Ferguson, Missouri <br /> website and that did not get hacked or go down during that incident. <br /> Councilmember Shryock asked the benefit of having an app. <br /> Mr. Damron stated that if you have multiple products (Civic Engage, Civic HR, Civic Rec), you <br /> can manage all of the products within that one app. <br /> Ms. Shannon stated that as a resident if you have signed up for "notify me" you will get a push <br /> notification when the City updates a notifying item. <br /> Councilmember Kuzma asked if the package would include the app. <br /> Mr. Damron stated that the package the City has been quoted does not include the app but that <br /> could be added if the City desires. <br /> Mayor Strommen stated that this has been a great demonstration. She confirmed the consensus <br /> of the Council to select this vendor based upon what they have seen tonight. She asked staff at <br /> what point the Council will be brought in to give some update. <br /> Information Technology Manager Fredrickson stated that they are just getting the Civic Engage <br /> package. He noted that the City can select additional aspects if they would like. <br /> Asst. City Administrator/Economic Development Manager Brama stated thathe has tracked the <br /> questions tonight and can bring some information back to the Council along the way. <br /> 2.02: Update on WiFi Service <br /> City Council Work Session/June 27,2017 <br /> Page 3 of 7 <br />