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Internal Perspective <br />"To satisfy our customers, property <br />owners, and mission, what business <br />processes must we excel at?" <br />Achieve and maintain a 70 percent or <br />higher satisfaction rating of policy makers <br />by providing timely, pertinent, <br />comprehensive information with options <br />and recommendations to policy -makers <br />and staff <br />2016 Council/staff feedback of the City <br />Administrator via the "CheckPoint 360" <br />assessment tool reflected 100% <br />alignment of executive skill set within <br />"Favorable" zone. <br />Monitor development review timeline <br />The City has closely monitored <br />development review timelines and <br />achieved 100% compliance with <br />statutory requirements, while also <br />modifying ordinances and procedures <br />to streamline process. <br />