Agenda - Council - 12/12/2017 - Laserfiche WebLink

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PERSONNEL REQUESTS From: IData Processing For Cost Center No.: 10192 Budget Year Requested (Please Check): _X2018 2019 2020 2021 2022 Position Title: I.T. Sunnort Technician Please check one: Full -Time Part -Time Hours Per Week Requested XHours Increased (from 29 to 40), Calvin Kubat Position Reclass Name of Employee Reclassed Intern Seasonal Position Justification/Description of Duties (Both must be provided): • The IT depailinent's role is an invisible one at the City of Ramsey. We maintain computers, software and systems, which allow fellow staff to do their role effectively every workday. We also strive to improve the technologies we have and add new ones in order to facilitate efficient and effective government services. • The City's IT Department currently responds to well over 1,500 documented service requests annually. That number doesn't include the dozens of walk-in and phone-in requests received daily. Our current count for desktops is 170 and the device count is 69. • Some of projects in 2016 included: total replacement of all City firewalls, added malware endpoint protection to City computers (most Logis cities will be following this example in coming years), fitted a new squad car, Fire Station 2 support, online fillable forms on the website, utilities data collection tablet, updated police scheduling software (allowing PD staff to view schedules from home), and fitted dozens of cubicles and offices with sit/stand stations. • With how busy 2016 was, we are already making great strides in 2017. We've already implemented new malicious website blocking software and network analysis software through Logis. These new implementations will significantly lower Ramsey's risk of malicious activity, and, actually saved the City money when looking at the website monitoring software licensing annual costs. On the horizon we have a server replacement this year, audio/visual improvements, as well as the very significant website redesign.