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All written complaints received by [name of ADA Coordinator] or [his/her] designee, appeals to <br />the [City Manager/County Commissioner/ other appropriate high-level official] or [his/her] <br />designee, and responses from these two offices will be retained by the [public entity] for at <br />least three years. <br />City of Ramsey ADA Transition Plan July 2018 'Page 15 <br />