Agenda - Public Works Committee - 08/21/2018

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Hennepin County Sample Grievance Procedure Those wishing to file a formal written grievance with City of Ramsey may do so by one of the following methods: Internet Visit the City of Ramsey website (website) and click the "ADA" link to the ADA Grievance Form. Fill in the form online and click "submit." A copy of The ADA Grievance Form is included in this Appendix. Telephone Contact the pertinent City of Ramsey staff person listed in the Contact Information section of Appendix E to submit an oral grievance. The staff person will utilize the Internet method above to submit the grievance on behalf of the person filing the grievance. Paper Submittal Contact the pertinent City of Ramsey staff person listed in the Contact Information section of Appendix E to request a paper copy of the county's grievance form, complete the form, and submit it to the Responsible Party. A staff person will utilize the Internet method above to submit the grievance on behalf of the person filing the grievance. The ADA Grievance Form will ask for the following information: The name, address, telephone number, and email address for the person filing the grievance The name, address, telephone number, and email address for the person alleging an ADA violation (if different than the person filing the grievance) A description and location of the alleged violation and the nature of a remedy sought, if known by the complainant. lithe complainant has filed the same complaint or grievance with the United States Department of Justice (DOJ), another federal or state civil rights agency, a court, or others, the name of the agency or court where the complainant filed it and the filing date. The City of Ramsey will acknowledge receipt of the grievance to the complainant within 10 working days of its submittal. The City of Ramsey will also provide to the complainant within 10 working days of its submittal; 1) a response or resolution to the grievance or; 2) information on when the complainant can expect a response or resolution to the grievance. City of Ramsey ADA Transition Plan July 2018 I P a g e 16