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Understanding and Approach — <br /> Working with the City Staff — <br /> It goes without saying that the consultant should not try to prepare this plan <br /> without close interaction with the City staff. So,here are a few pointers the MFRA — <br /> team will follow in that regard. <br /> 1. Emphasize Communication. Communicate early and often. Don't assume <br /> anything. Listen carefully. Ask for feedback to ensure messages are — <br /> understood. <br /> 2. Document Meetings and Calls. Make and share summaries of meetings <br /> and phone calls. <br /> 3. Deliver Review Materials Early. Give the City staff ample time to review — <br /> and react to the consultant's work. Expect multiple drafts. _ <br /> 4. Use their Knowledge. The staff has a wealth of knowledge about the — <br /> community and it should be mined for the success of the plan. <br /> 5. Overcome Distance with Technology.^Use e-mail,overnight delivery and <br /> the telephone to erase the distance between offices. — <br /> 6. Respect Staff Time Commitments. Remember that this is not the only — <br /> staff s only obligation. <br /> 7. Check with Staff Before Speaking. Ensure that the staff has given you <br /> permission to speak to any given individual or audience,and that they — <br /> approve of what you're going to say. Don't speak for the City without <br /> permission. <br /> 8. Help the Staff Look Good. Let the staff take credit whenever things are —' <br /> going well. Assume responsibility for any problems. <br /> 9. Have Fun. A friendly and light-hearted approach makes the work easier and <br /> defuses tension. <br /> McCombs Frank Roos Team 6-18 City of Ramsey <br />