Agenda - Council - 10/13/2020 - Laserfiche WebLink

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CC Regular Session 5. 15. Meeting Date: 10/13/2020 By: Colleen Lasher, Administrative Services Information Title Authorize Citizen Survey Contract Purpose/Background: A citizen's survey is conducted every two years and the results are used to provide information to community decision -makers about the quality of service delivery and community priorities. The survey questions are being reviewed at the October 13 work session. The survey process is described in the attached quote, and the cost is as follows: Polco Performance Plan Quote: Polco Performance Package • One statistically sampled benchmark survey per year • Polco premium features Subscription $8,300/year Recommended Add-Ons - These reflect a similar scope of work to past survey years • Hybrid mailing approach: Multi -contact mailed invitations to 2,700 households (1,200 receive paper surveys with postage paid return envelopes, 1,500 receive postcard invitations to complete the survey online) $4,200/year • Half -page of custom questions: $1,600/year • Custom benchmark comparisons: $1,120 per group/year 2020 Total: $15,220 Notification: N/ Observations/Alternatives: This item is part of the City's strategic plan and is included in the annual budget for 2020. The Citizen Survey is conducted every two years. Funding Source: This item was included in the 2020 General Fund Budget Recommendation: Staff recommends that the City Council authorize staff to enter into a contract for services with POLCO/NRC to perform the 2020 Citizen Survey as outlined in the attached Polco Performance Plan Quote, in an amount not to exceed $15,220. Action: Motion to authorize staff to enter into a contract for services with POLCO/NRC as outlined in the attached Polco Performance Plan Quote in an amount not to exceed $15,220.