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1972 <br />LizGIE <br />/MGATLOCAL IOf ,YSTEMS <br />ec% zatcK9 50 ?pay 4 Excel/vice <br />2022 <br />2022 ERP and Utility Billing <br />Software FAQ's <br />Pricing & Cost Questions <br />Q: How will the existing costs change as members migrate to the new system or away <br />altogether? <br />A: Each year, LOGIS will recalculate the costs depending who remains on the legacy systems <br />and who has migrated to the new system. If we experience a net loss of members, those <br />members' costs will be redistributed proportionally to the remaining members <br />Alternatively, the members could request a reduction in support to keep their costs <br />unchanged. <br />Q: <br />A: <br />Q: <br />A: <br />Q: <br />A: <br />What happens to the pricing if some members choose to leave LOGIS? <br />The pricing is based on all existing members migrating to the new systems. If some <br />choose not to migrate, the pricing could be negatively impacted as the vendor would no <br />longer have the same financial certainty. However, we do not know how many could leave <br />before the pricing is impacted. This is why each member organization is asked to commit <br />by November 15 in order for us to lock in the prices. <br />It is our hope that if a few existing members do choose to leave, that we can bring new <br />members in to replace them. We currently have about a half -dozen agencies that have <br />expressed an interest in potentially joining LOGIS when the new systems are available. <br />What happens if new members join after we implement the new system? <br />Once the new system is fully implemented a new pricing model will be in effect. Each new <br />member would be asked to pay their proportionate share and the costs could drop for all <br />other participants holding all other factors constant. <br />What is included in the LOGIS costs? <br />LOGIS costs include all software support and training. This includes all personnel and a <br />proportionate amount of overhead costs for the ERP application. These costs are expected <br />to rise at an inflationary amount each year, unless members request a different level of <br />service. <br />Q: What are the support costs per call/ticket? <br />A: LOGIS support costs are based on each member's proportional amount of utilization (i.e. <br />transactions and FTE's) as defined in current cost allocation method. You are not <br />charged per call/ticket. <br />Q: How does the vendor pricing compare to their open market price? <br />A: The pricing we received are based on negotiated volume -discounted pricing based on our <br />existing members. There is no way to determine what the `market' price will be for an <br />individual member agency, because the individual circumstances would be different. <br />WWW.LOGIS.ORG <br />