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1972 <br />LizGIE <br />/MGATLOCAL IOf ,YSTEMS <br />ec% zatcK9 50 ?pay 4 Excel/vice <br />2022 <br />2022 ERP and Utility Billing <br />Software FAQ's <br />Software -as -a -Service (Baas) Questions <br />Q: <br />A: <br />What is included in the vendor's SaaS costs? <br />The annual SaaS costs includes software licensing, enhancements & upgrades, and data <br />hosting. The vendors have not provided a breakdown between these cost categories. <br />Q: When do we start paying SaaS costs? <br />A: Your annual SaaS costs will begin during the year you go live. <br />Q: <br />A: <br />Q: <br />A: <br />What access does LOGIS have to vendor's SaaS environment? <br />None. Unlike our current arrangement with JDE where the software was acquired, the <br />proposed vendor solutions are proprietary and subscription based; and LOGIS does not <br />have access to the source code. LOGIS' access in the new systems will be for data <br />management purposes only. <br />How often and who is responsible for version upgrades & enhancements? <br />The vendors typically provide quarterly upgrades or enhancements, which will be <br />announced in advanced. Those upgrades and enhancements will be made based on <br />customer input and feedback, federal and state mandated requirements, and data security <br />needs. <br />WWW.LOGIS.ORG <br />