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State CPM Performance Measurement Results <br />2019 <br />2020 <br />2021 <br />2022 <br />2023 Estimated <br />2024 Estimated <br />Insurance industry rating of fire services <br />4/7 <br />4/7 <br />4/7 <br />4/7 <br />4/7 <br />4/7 <br />Fire calls per 1,000 population <br />15.3 <br />15.6 <br />14 <br />13 <br />13 <br />13 <br />Average response times <br />8:41 <br />6:19 <br />6:20 <br />6:15 <br />6:15 <br />6:15 <br />EMS calls per 1,000 population <br />20.8 <br />26.3 <br />33 <br />36 <br />38 <br />40 <br />