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5.6 <br />5.7 <br />5.8 <br />5.9 <br />5.10 <br />5.11 <br />5.12 <br /> <br />Subscriber Contracts ................................................................................................. 28 <br />Service Credit ............................................................................................................ 28 <br />Refunds or Credits .................................................................................................... 28 <br />Late Fees ................................................................................................................... 29 <br />Notice to Subscribers ................................................................................................ 29 <br />Exclusive Contracts and Anticompetitive Acts Prohibited ....................................... 30 <br />Office Availability and Drop Boxes ......................................................................... 30 <br /> <br />SECTION 6. <br /> 6.1 <br /> 6.2 <br /> 6.3 <br /> 6.4 <br /> 6.5 <br /> 6.6 <br /> <br />ACCESS CHANNEL(S) PROVISIONS ................................................................ 30 <br />Public, Educational and Government Access ........................................................... 30 <br />PEG Support Obligations .......................................................................................... 32 <br />Regional Channel 6 ................................................................................................... 34 <br />Leased Access Channels ........................................................................................... 34 <br />Universal PEG Tier ................................................................................................... 34 <br />Costs and Payments not Franchise Fees ................................................................... 35 <br /> <br />SECTION 7. INSTITUTIONAL NETWORK (I-NET) PROVISIONS AND RELATED <br />COMMITMENTS .......................................................................................................................... 36 <br /> 7.1 Institutional Network Facilities and Capacity ........................................................... 36 <br /> 7.2 Grantee's Use of I-Net Capacity ............................................................................... 38 <br /> 7.3 I-Net Performance Standards .................................................................................... 38 <br /> 7.4 Institutional Network Security .................................................................................. 38 <br /> 7.5 Interconnection and Use of Adjacent Institutional Networks ................................... 39 <br /> 7.6 Subscriber Network Drops to Designated Buildings ................................................ 40 <br />SECTION 8. OPERATION AND ADMINISTRATION PROVISIONS .................................... 40 <br /> 8.1 Administration of Franchise ..................................................................................... 40 <br /> 8.2 Delegated Authority .................................................................................................. 40 <br /> 8.3 Franchise Fee ............................................................................................................ 40 <br /> 8.4 Access to Records ..................................................................................................... 42 <br /> 8.5 Reports and Maps to be Filed with City ................................................................... 42 <br /> 8.6 Periodic Evaluation ................................................................................................... 42 <br />SECTION 9. GENERAL FINANCIAL AND INSURANCE PROVISIONS ............................. 43 <br /> 9.1 Performance Bond .................................................................................................... 43 <br /> 9.2 Letter of Credit .......................................................................................................... 44 <br /> 9.3 Indemnification of City ............................................................................................. 46 <br /> 9.4 Insurance ................................................................................................................... 47 <br />SECTION 10. SALE, ABANDONMENT, TRANSFER AND REVOCATION OF <br />FRANCHISE ................................................................................................................................. 48 <br /> 10.1 City's Right to Revoke .............................................................................................. 48 <br /> 10.2 Procedures for Revocation ........................................................................................ 48 <br /> 10.3 Abandonment of Service ........................................................................................... 49 <br /> 10.4 Removal After Abandonment, Termination of Forfeiture ........................................ 49 <br /> 10.5 Sale or Transfer of Franchise .................................................................................... 49 <br />SECTION 11. PROTECTION OF INDIVIDUAL RIGHTS .......................................................51 <br /> 11.1 Discriminatory Practices Prohibited ......................................................................... 51 <br /> 11.2 Subscriber Privacy .................................................................................................... 51 <br />SECTION 12. UNAUTHORIZED CONNECTIONS AND MODIFICATIONS ........................ 52 <br /> 12.1 Unauthorized Connections or Modifications Prohibited .......................................... 52 <br /> <br />111 <br /> <br /> <br />