Ordinance - #01-03 - 02/13/2001 - Laserfiche WebLink

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Repair and Maintenance Grantee will provide a repair force of technicians capable of responding properly to all requests for service by I-Net Users and available on a 7X24X365 basis. Bo Under normal operating conditions, the initial page to the technician on call will be within a 10 minute time frame. Barring situations that are outside the control of the Grantee (i. e., physical damage to the network caused by third parties not under the control of the Grantee, weather related restrictions, etc.), the Grantee will continue to work on a service problem until it is resolved, and complete its resolution of such problem within eight (8) hours, if resolution of such problem is within the control of the Grantee. Fiber, over and above that which is required by Section 7.1 of the Franchise, may be incorporated, where necessary, to reduce amplifier cascades to meet performance standards. Where possible, fiber Nodes may be located within the building or facility of an 1-Net User. Preventative and routine maintenance of the 1-Net shall be performed in the same time frame and in the same fashion as routine and preventative maintenance are performed for the Grantee's subscriber network. Actual or potential problems discovered during the course of preventative and routine maintenance shall be immediately reported to the Commission. After informing the Commission of an actual or potential problem, the Grantee shall, within a reasonable period of time, prepare and transmit a report to the Commission describing the corrective action, if any, that was or will be taken. Bo I-Net Users will be notified at least seven days in advance of any scheduled maintenance that will interrupt service on the I-Net, unless 1-Net Users agree to waive such time frame. Where possible, such maintenance will be scheduled at times of low usage. G:\Quad 51470\Renewal~Franchise OrdinanceX. E×hibit B - l-Net Stnds..doc