Agenda - Council Work Session - 06/25/2024

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11.Working Hours & Efficiency Working hours are generally 8 AM to 4:30 PM Monday through Friday. Working outside these times is currently permitted due to past practice, but this is likely to change and will be announced accordingly. Overtime hours need to be carefully considered and can be curbed with greater efficiency and outside resources. Personal time outside of structured work hours is vital to an individual's health and well being. The following "goals" apply to time spent on tasks. • Scheduling and other general incoming calls. We should spend no more than 3-5 minutes per call. If we cannot successfully assist our customer within this amount of time, a follow up call or phone transfer may be necessary. • Non -work related conversations in the office shall be kept to a minimum and/ or limited to breaks or outside of normal business hours. It is important to realize the cumulative impact of excessive time spent on non -work -related conversations while maintaining an enjoyable and comfortable relationship with coworkers. • Email communications should be as complete and brief as possible. Try not to elaborate too much as attention spans and schedules will likely necessitate clear and concise communication. • Recording inspection results should take no more than 2-3 minutes. If you find yourself spending more time on correction verbiage, reach out to fellow inspectors for advice. When writing a correction, specific direction needs to be given without saying more than necessary to get your point across. Don't apologize for code requirements but it is important to recognize the impact in time and money invested into most construction projects. Understand and communicate the "why" behind the "what" of code requirements. We are educators relying on voluntary compliance from contractors and homeowners. Operations Manual 2024 Page 6 of 10