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FIELD OPERATIONS & INSPECTIONS <br />12.Field Inspection Dress & Equipment <br />Field inspectors must always be properly dressed for inspections in hot, cold, and <br />inclement weather. Physical attire includes displaying city issued identification, <br />professional looking clothing and proper footgear. T-shirts and/ or logo type shirts <br />are generally avoided. NOTE: Sneakers are not appropriate footgear for inspections. <br />A hard -sole shoe or boot is required. Ensure attire is aligned with current city <br />employee handbook. <br />13. Field Inspectors / Site Inspection Conduct <br />Introduce yourself. If you are met by a homeowner, "Hello, I am Bob""with Ramsey <br />Inspections." After the introduction, follow the steps listed below. <br />• Confirm - The type of inspection scheduled and ask if they have any questions <br />about the permit and inspection process to this point <br />a) While in a home, be respectful, polite, and courteous. When entering the <br />home, wear boot covers even if the owner says; "do not worry about it." This <br />is our standard policy unless the home is under construction. <br />b) Complete the inspection being mindful of optics, complete your tasks with <br />consideration of not being too fast or too slow. We want to show value in the <br />service in all that we do and the pace of an inspection can lead to unintended <br />impressions. <br />• Ask- At the end of the inspection, ask "Is there anything else I can help you <br />with?" and thank the resident for their time. <br />• Document - Update the Inspection Record before leaving the jobsite. <br />14.Inspection Punctuality <br />When conducting field inspections, we operate on a "20-minute window" arriving on <br />site within 10 minutes before or after the scheduled inspection time. <br />If we cannot meet this time frame, we are to inform the permit applicant or <br />designated contact as soon as possible. Contact information for the person <br />responsible for the inspection should be included on the calendar entry for ease of <br />reference. <br />Operations Manual 2024 Page 7 of 10 <br />