Agenda - Council Work Session - 06/25/2024

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City of (� RAMSEY June, 2024 RUM RIVER CONSULTANTS Rum River leadership is pleased to outline a training and mentorship plan to maximize existing resources while improving processes for residents, contractors and other customers. This continued collaboration will ensure a high level of service, while working to educate the public on life safety provisions of the Minnesota State Building Code. Our goal is to be a resource for staff and develop a long term relationship mentoring the next generation of Ramsey's Designated Building Official. We are confident this endeavor will result in effective and efficient operations. Suggested action plan: Remaining 2024- 1. Document the "lifespan of a permit" from initial application to following the entire review process and finalize closeout- archive of information. This is imperative to understand permit processing timelines and potential improvements, allowing the mapping of resource needs now and in the future. 2. Learn the milestones for implementing the anticipated improvements to permit processing and software. Establish timelines which hold the vendor accountable for informing Ramsey staff, wherein developing plans to launch an effective program. 3. Discuss and decide who will "lead" the department communication with Logis. It is suggested to have Trisha and Ellen communicate with internal users and convey needs and concerns directly to the vendor's agreed upon representative. Advocating for the individual needs of the Building Inspectors, as well as Permit Technicians will be crucial to build and maintain these systems. 4. Implement Plan Review templates to establish a uniform and efficient means of residential and commercial plan review practices. 5. Develop a Key Results Area for each staff member, with the intent to provide clear direction on areas of responsibility and prioritization (see attached example) 6. Implement Operations Manual to ensure consistency and reliability for all team members. (see attached)