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Service Levels <br />6. Service Levels <br />25 <br />The City requested that the study provide an analysis of current service levels <br />and make recommendations regarding future service delivery and levels of <br />service. To accomplish this, it was necessary to document the current situation <br />and make a determination regarding the types and level of service desired in <br />the future. <br />Unfortunately, there is no objective documentation regarding the level of <br />service currently being provided. This is not uncommon; however, in order to <br />accurately assess current service delivery, performance measurement data is <br />required. Additionally, the lack of current data makes it difficult to recommend <br />service level changes or enhancements for the future. In order to address this <br />situation, we recommend that the City -do the following: <br />1. Begin the process of developing performance measurement data for <br />each service area at the program or activity level. The International <br />City/County Management Association's Center for Performance <br />Management is an excellent source of information regarding <br />performance indicators and the process of measuring government <br />performance. Other measurement indicators and standards are <br />available through various professional societies, such as the National <br />Recreation and Parks Association and the International Association of <br />Chiefs of Police. <br />2. Conduct a meeting or series of meetings devoted to the question of <br />service delivery and the quality of services to be delivered. As <br />mentioned elsewhere in this report, it would be preferable for this <br />discussion to be connected with a city visioning process so that the <br />citizens of the community could help set expectations, and thereby the <br />level of service delivered. <br />Although no recommendation is made regarding specific service levels or <br />methods of delivery, the information on the following pages is provided to give <br />the City a sense of the types of services and programs provided by cities over <br />50,000 population. This is offered as a reference to guide decision making and <br />to alert the City regarding typical expansion of departments. This information <br />was drawn from budgets of cities in the Twin Cities metropolitan area: <br />City of Ramsey — Organization Study and Review <br />