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<br /> <br />Summary of Recommendations <br /> <br /> <br />1. Separate Fire Chief and Public Works Director positions <br /> <br /> Hire engineering support <br /> <br /> Create Public Works Superintendent position <br /> <br />2. Develop Vision for the Future <br /> <br /> Create a visioning process <br /> <br /> Broad based citizen engagement <br /> <br /> Clarify service levels/standards/expectations <br /> <br /> External communications strategy <br /> <br /> Conduct Citizen Survey(s) <br /> <br />Expand Strategic Plan <br />3. Multi-year implementation of vision <br /> <br /> Guidance for organizational change <br /> <br /> Context for service delivery/level of service <br /> <br /> Advance planning for major facilities/events <br /> <br /> Internal coordination and branding <br /> <br />4. Refine financing plan for growth and quality <br /> <br /> Determine financing philosophy <br /> <br /> Link strategic plan, service levels and financing plan <br /> <br /> Commit to long-term financial strategy <br /> <br />5. Create a Parks and Recreation Department <br /> <br /> Based upon Vision <br /> <br /> Service levels responsive to community input <br /> <br /> Timing determined by Strategic Planning process <br /> <br />6. Revisit and revise staffing plan for growth, as necessary <br /> <br /> Set benchmarks <br /> <br /> Determine staffing/contracting/outsourcing philosophy <br /> <br /> Multi-year plan linked to financial strategy <br /> <br />7. Customer Service reinforcement <br /> <br /> Staff training and retention <br /> <br /> Customer service expectations <br /> <br /> Use of technology as enhancement <br /> <br /> <br />