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8. Service Level determinations <br /> <br /> <br /> Establish performance indicators/measures <br /> <br /> <br /> Determine future service levels (see vision) <br /> <br />9. Governance and Structure <br /> <br /> <br /> Review form of government <br /> <br /> <br /> Analyze decision-making needs <br /> <br /> <br /> Determine implementation as appropriate <br /> <br />