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Profiles CheckPoint 360° Competency Feedback SystemTM Individual Development Guide for <br />Sally Sample <br />Constantly evaluate the quality of work produced. Report on both your successes and failures with <br />equal candor. <br />Solicit suggestions from your direct reports, manager and peers. <br />No matter how well things are going, realize that improvements are always possible. Invite your <br />direct reports to challenge established boundaries. Help them identify "stretch" objectives to <br />achieve organizational goals. <br />Follow issues to completion. Persisting at problem -solving sends a strong message that you want <br />issues resolved as quickly as possible and that you are willing to do what is necessary to bring <br />problems to closure. <br />Challenging Activities <br />Determine if your organization uses an effective performance review process that links feedback <br />and coaching to specific business goals. If not, create an active performance review process to <br />reinforce high performance standards specific to your work unit. <br />Ask your direct reports to evaluate the standards of the team in these areas (1 = low; 5 = high): <br />Clarity of purpose, communication, problem -solving, decision -making, change, customer focus, <br />quality of work, conflict resolution, work processes, and feedback. For those ratings that are below <br />3, determine actions that will improve standards in those areas. <br />Achieving Results that Have a Positive Impact on the Organization <br />Skills, Behaviors, and Attitudes to Adapt and Practice <br />Concentrate your efforts toward achievements that contribute to the team goals and to the mission <br />of the company. Don't get sidetracked with unimportant activities. Lead with a sense of purpose <br />and make sure everyone is aware of the vision. <br />If you tend to push your decision -making responsibilities toward your manager, get into the habit <br />of presenting recommendations rather than problems. <br />Ensure that everyone who is responsible for meeting the stated financial goals understands what <br />these goals are and what they are expected to deliver. <br />Look for customer needs that you could be meeting but currently are not. Develop a plan for <br />meeting these needs with additional or expanded products and services. <br />Accept that you may sometimes need to work across departments to achieve goals. Build positive <br />relationships outside your department that will enhance cooperation. <br />Become more cost-conscious. Ask others to justify expenditures and look for ways to cut costs. <br />Develop a company -wide definition of quality and manage to that definition. <br />