Agenda - Council Work Session - 09/23/2025

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was received, the property address of the complaint, the Contractor's response and the date and time of said response, shall also be provided. 4.7. Personnel Requirements. The Contractor shall maintain sufficient personnel and equipment to fulfill the requirements of the services described in this RFQ. The Contractor's personnel shall be trained in program operations and customer service. All personnel shall maintain a courteous, positive attitude when interacting with the public and shall: • Conduct themselves in a professional manner and abstain from using abusive or foul language. • Wear a uniform and employee identification badge or name tag. • Drive in a safe and considerate manner. • Handle all Recycling Carts with reasonable care to avoid damage. • Monitor for any leaks and spillage and be responsible for cleaning them up. • Maintain compliance with all existing Federal, State, and local laws and regulations. • Avoid damage to public and private property. The Contractor shall also specify the name, telephone number, and email address, for the person that the Recycling Manager can contact with questions, concerns, etc. 5. COMPENSATION. 5.1. Compensation Based on a Fee Per Household. The City agrees to pay the Contractor for Curbside Recycling Services within the City, as described in the Respondent's quote and as outlined in an executed Contract, based on the number of Residential Properties certified by the City (see Section 5.2 below). Each month, the Contractor shall submit an itemized invoice for the Curbside Recycling Service provided to the City. Said invoice shall be directed to the City's Finance Department. The rate of compensation paid by the City to the Contractor for the Curbside Recycling Services shall be based on the Pricing Worksheet (see Exhibit 3). 5.2. Number of Residential Properties. On a quarterly basis, the City will identify the total number of Residential Properties within the City and will provide that count to the Contractor for use in billing the City for the Curbside Recycling Service. 5.3. Damage to Property. The Contractor shall take all necessary precautions to avoid damage to public or private property. The Contractor shall repair or replace any private or public property, including but not necessarily limited to, sod, mailboxes, or Recycling Carts, which are damaged by the Contractor. The Contractor shall address such property damage within forty-eight (48) hours of the incident. Repair or replacement shall be of equivalent value at the time of damage. If the Contractor fails to repair or replace the damaged property within forty-eight (48) hours, the City may, but is not obligated to, repair or replace the damaged property and the Contractor shall fully reimburse the City for any of its reasonably incurred expenses. The Contractor shall reimburse the City for any such expenses within ten (10) working days of receipt of the City invoice. 9